A 99.9% Server Uptime
Our hosting platform is based on a dependable, top–notch hardware architecture and a significantly customized Linux version. That’s why, regardless of what your website is, or how many site visitors you’ve got, or even in case there is a denial–of–service attack, our physical servers will stay up and running and your web sites will stay accessible online.
All hosting packages plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we have also built our very own internal network in each one of our datacenters. Everything is based on top–quality hardware provided by Juniper. Plus, on every single router, we have placed a firewall with an advanced set of rules to help sift all dubious requests.
Because of this, in each of our data centers – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re unsatisfied with our web hosting services, or if you think that they are insufficient, or if you decide that you need a VPS hosting packages instead of a cloud hosting account – you will receive a full refund, no questions asked.
All domain name registrations are non–refundable, but you’ll keep complete control over your domain names even if you terminate your web hosting account with us.
24/7 Technical Support
If you have ever been forced to wait for hours for an answer, you’re aware of how irritating this can be, particularly when your site is on the line. This is why our company offers you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our customer service technicians will be here for you and they’ll respond to you in less than 1 hour. And the best thing is that their average response time is well under 20 minutes!