In the event that you've ever had a hosting account before or you've dealt with any other type of online service, you are probably aware from your personal experience that for some things it's better to talk to a live person on the telephone rather than exchange support tickets or email messages. If you'd like to learn more about a particular service before you buy it or in case something small-scale needs to be made, for example, it'll be far easier and faster to get it done in real time. When you're able to get in touch with representatives by phone, it's also very likely that you're working with an actual web hosting supplier, not a reseller. The type of support that you can get by phone differs between different companies - from general matters to expert tech support. Usually the majority of providers offer pre-sales assistance and 1st level telephone support, while more complicated technical matters are handled via electronic mail and / or tickets.

Phone Support in Hosting

In case you decide to buy one of our hosting packages, you will be able to get hold of our customer support team over the telephone for 14 hrs per day. We will assist you in choosing the best package for your websites as we believe that it's better to discuss such issues with a live person. In case you already own an account, we will help you with all of your sales/billing questions and general matters, even with some tech troubles that do not involve a long time or escalation to an administrator because it is more convenient to open a ticket for time-consuming matters so as to have the entire communication in a single place. We now have telephone numbers in the United States of America, Great Britain and Australia, so you are able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Hosting

We offer live phone support 14 hrs a day as a part of the support services for each and every semi-dedicated server package that we supply. Considering the fact that some issues are more difficult and time-consuming, you'll need to open a ticket if you experience such a problem, but for all of your billing, general or small-scale technical issues you can always give us a call and we'll help you without delay to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out if you can host your sites on our innovative cloud platform or you'll be able to receive any other general info about our semi-dedicated solutions. We now have local numbers in the United States, the UK and Australia plus an international number, therefore you can call the one which is nearer to where you live.