One-Hour Response Guarantee in Hosting
If you’re using any of our hosting packages and you have a query or bump into some problem, you can contact us 24-7 by opening a helpdesk ticket or by writing an e-mail and we’ll make sure that you have a response in less than 60 minutes. If the issue can be solved, we’ll do it before we reply to you, whereas if there is something that you need to do on your end, we will supply you with all the necessary details – what workable solutions to try out, what settings to check, etc. Normally, you’ll receive a reply within maximum 30 minutes, which suggests that waiting around for hours and hours or even for more than one day to obtain assistance is something impossible. Our 60-minute response time guarantee is valid for any question that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take full advantage of our astonishingly fast support services. You’ll obtain an answer to any trouble ticket posted through the hosting Control Panel or e-mail sent to our technical and customer support staff in less than one hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes significantly less time to explore and fix a problem. We will give you more info in case the solution entails something that should be done on your end. If you touch base with us during national holidays or weekends, the response time will be absolutely the same and given the fact that our support team is working 24/7, you’ll obtain quick help for practically any technical, billing or general issue irrespective of the hour at which you contact us.