If you ever have any queries connected to your web hosting plan or you face a problem with your sites, you will have to get in touch with the web hosting provider’s help desk support team. It may not matter how swiftly they’ll respond when you've got an inquiry of a general nature, but a problem such as an ill-applied app update, for instance, may lead to your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the site will be offline. If you offer goods or services online, any outage will influence your site disruptively and you may lose existing or prospective clients. Many hosting providers, particularly resellers, handle tickets and e-mails within 24 hours, but in the digital age this is way too long, since visitors will rarely return to a website that isn’t working properly for lengthy intervals.

One-Hour Response Guarantee in Hosting

If you’re using any of our hosting packages and you have a query or bump into some problem, you can contact us 24-7 by opening a helpdesk ticket or by writing an e-mail and we’ll make sure that you have a response in less than 60 minutes. If the issue can be solved, we’ll do it before we reply to you, whereas if there is something that you need to do on your end, we will supply you with all the necessary details – what workable solutions to try out, what settings to check, etc. Normally, you’ll receive a reply within maximum 30 minutes, which suggests that waiting around for hours and hours or even for more than one day to obtain assistance is something impossible. Our 60-minute response time guarantee is valid for any question that you might have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take full advantage of our astonishingly fast support services. You’ll obtain an answer to any trouble ticket posted through the hosting Control Panel or e-mail sent to our technical and customer support staff in less than one hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes significantly less time to explore and fix a problem. We will give you more info in case the solution entails something that should be done on your end. If you touch base with us during national holidays or weekends, the response time will be absolutely the same and given the fact that our support team is working 24/7, you’ll obtain quick help for practically any technical, billing or general issue irrespective of the hour at which you contact us.