If you have ordered a web hosting plan and you have certain queries connected to a concrete function/feature, or in case you have run into some difficulty and you require assistance, you should be able to get in touch with the respective customer service staff. All web hosting companies use a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, because the fastest way to fix a problem most often is to post a ticket. This type of correspondence makes the responses sent by both parties simple to track and allows the client support staff representatives to escalate the case in the event that, for instance, a server administrator must get involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you have to have at least 2 separate accounts to contact the client support team and to actually manage the hosting space. Non-stop logging in and out of different accounts can sometimes be a bore, not to mention the fact that it takes quite a bit of time for the vast majority of web hosting providers to respond to ticket requests.

Integrated Ticketing System in Hosting

Our hosting packages come with an integrated support ticket system, which is included in our custom Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything associated with the hosting service itself in one and the same place – payments, web files, e-mails, tickets, etc., avoiding the necessity to sign in and out of different admin interfaces. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a few clicks without leaving your hosting Control Panel. During the process, you may select a category and our system will present you with a number of educational articles, which will provide you with additional information and which may help you solve any given problem even before you actually post a ticket. We guarantee a ticket response time of no more than one hour, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve opened a semi-dedicated server account with our company and you’d like to touch base with our technical support team members, you’ll be able to post a support ticket directly from your Hepsia hosting Control Panel instead of going through a totally different technical support platform as you will need to do with most hosting companies on the marketplace. Our integrated ticketing system will allow you to open a new ticket effortlessly and to go through older tickets using an intelligent search box. In addition, you’ll be able to check the applicable knowledge base articles that our system will offer you on the basis of the category that you select for your new ticket. You can perform all of the abovementioned activities without logging out of your Hepsia Control Panel at any moment, which means that if you come across any predicament or have a question, you can touch base with our technicians and fix the issue at hand in less than sixty minutes via a single support platform.