24/7 Customer Support in Hosting
We provide 24/7 billing, customer and technical support for our hosting packages. Even if you aren't our client yet and you have questions, we can assist you without delay and provide you with the necessary information, so as to give you the choice to make the very best decision when you obtain your new web hosting account. We're available at any time, including holidays and weekends, and we provide you with multiple ways of communication to contact us - phone, live chat, emails and support tickets. For your benefit, we now have multiple phone numbers internationally, so you'll be able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is one hour. The regular response time is no more than 15-20 minutes, so you can forget about waiting for several days to get support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive timely help, particularly when your website is not running properly for whatever reason. All our Linux semi-dedicated hosting feature 24/7 customer and tech support, which means that in case anything comes up, you'll be able to use various ways to get in touch with us - phone line with multiple local numbers worldwide, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and common matters, so if you don't have an account yet, for instance, you are able to find more information for our services, or we will help you with less complicated tech problems. The other two options are for strictly technical problems or anything that is more time-consuming due to the fact that it is quicker to follow the conversation between you and our support team. The warranted max answer time for them is just 1 hour, the regular one - 15-20 min, so you will not have to wait for a whole day in order to get support as you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Hosting
In case you rent a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forvarious difficulties and / or questions about the pre-installed software your server is equipped with. In case you haven't acquired your virtual private server plan yet, you'll be able to learn a lot more about our services by giving us a telephone call or through the live chat service. For more tech issues, you're able to send an email or open a trouble ticket through your billing Control Panel and you will receive support within a maximum of 1 hour irrespective of the time of the day, even on weekends and holidays. The actual reply time in most cases does not exceed 30 mins. In case you need assistance for third-party software, you can use the Managed Services upgrade that you can add to each VPS plan and our admins will help you with any set up or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server packages that we supply feature 24/7 support through numerous methods of communication and with a one-hour max response time guarantee. In case you want to find out more about the packages or you have some billing or general questions, you will be able to call one of the local numbers we have internationally or you may use our live chat support and speak with a live agent. For entirely tech matters which need some help from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to monitor a certain problem. The response time for them rarely surpasses 30 mins, therefore you can forget about waiting for a whole day so as to get help. The support service is available for any kind of server-related issues, and the pre-installed software. If you'd like to receive help with third-party apps, you may consider obtaining the Managed Services upgrade that we offer for all packages.