1 hour ticket response
We are devoted to giving a quick and adequate response to each tech support ticket submitted by a customer. Our expert client service team representatives will review your situation and will offer you the most effective option. We offer a 1–hour response time guarantee for all client support tickets. As a matter of fact, the average customer support ticket response time has proved to be twenty minutes.
An Outstanding Help Desk Support Service
Our help desk support staff members have broad experience in the hosting packages world and are competent enough to find a quick solution to your problem. If, however, the issue at hand is not within the competency of a support technician, the customer support ticket will be sent to a developer or system administrator for further investigation.
An Intuitive Help Center Section
To help you get a quick hint on how to use a given service, we have included a really user–friendly Help Center section in your Control Panel. You can search through an immense selection of web hosting account management articles and website administration articles, take a gaze at the F.A.Q. database or watch our how–to video tutorials.