Client Support Channels
A Sixty–Minute Response Time Guarantee
Every support request you submit to us will be responded to within maximum sixty minutes. In case your ticket or e–mail requires additional assistance from a server admin, we will timely forward it and leave a comment to inform you that your issue is being examined. If you take advantage of our Admin Services package, any of the tasks included there will be executed at a time that is convenient for you.
An Excellent Customer Service
- We’ll be online for you 24x7x365 to reply to any enquiries that you may have about our Control Panel and any of the apps that we have installed for you on the dedicated web hosting server. If you also require assistance handling server management procedures, you can order our Admin Services package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and rebooting services, plus problem troubleshooting and installation services.
A User–Friendly Help Section
Each Linux dedicated servers hosting package includes our free–of–charge Control Panel, which features a fully detailed knowledgebase plus a group of step–by–step video tutorials. Whenever you need assistance working with the Control Panel, just push the Videos or Help buttons located in the upper right corner.